STORE POLICY

1、Terms and Conditions

Welcome to TAORESS! By accessing or using this website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase or using our services.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, you should not use the website.

2. Products and Services

Crystal Products & Feng Shui Remedies: All products sold on TAORESS are carefully sourced and crafted. We do not make medical claims, and our products should be considered for metaphysical purposes only.
Consultation Services: Our online consultations provide guidance based on traditional Chinese metaphysics. The services provided are informational and should not be considered as medical or legal advice.

3. User Responsibilities

Personal Use: You agree to use this website for personal, non-commercial purposes only.
Account Information: If you create an account on TAORESS, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4. Orders and Payment

Payment: All prices are listed in the applicable currency, and payments must be made through secure payment channels (credit cards, PayPal, etc.).
Order Confirmation: Once you place an order, you will receive an email confirming your purchase. This confirmation does not guarantee the acceptance of your order until it has been processed.
Shipping and Delivery: We ship products worldwide. Please refer to our Shipping Policy for more details.

5. Returns and Refunds

Damaged Items: If damage occurs during shipping, we will send a replacement free of charge.
Exchange Policy: If a customer is unsatisfied with the product, we accept exchanges within 7 days, but the customer must cover return shipping costs. Due to high international shipping costs, returns are not encouraged—please order mindfully.
Custom-made Items: Custom-made items such as paper talismans (e.g., Wealth Talisman, Tai Sui Talisman, Wen Chang Talisman, Peach Blossom Talisman, etc.) are non-refundable and non-exchangeable. These items are tailored based on personal information and spiritual intent, so we kindly ask customers to confirm carefully before placing an order.

6. Limitation of Liability

TAORESS is not responsible for any damages, losses, or liabilities that may result from the use of our products or services. You agree to use our products and services at your own risk.

7. Privacy

Your use of this website is governed by our Privacy Policy. By using this website, you consent to the collection, use, and sharing of your personal data in accordance with our Privacy Policy.

8. Governing Law

These Terms and Conditions are governed by the laws and regulations of Hong Kong. Any disputes shall be resolved in the courts of Hong Kong.

9. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Please check this page regularly for any changes.

2. Privacy Policy

At TAORESS, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

Personal Information: When you register on TAORESS, place an order, or sign up for a consultation, we collect personal information such as your name, email address, shipping address, phone number, and payment details.
Usage Data: We collect information about your interactions with the website, including your IP address, browser type, pages viewed, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

Process your orders and fulfill your consultation requests
Improve our products, services, and website functionality
Send promotional emails and updates about our products and services, if you have opted-in
Respond to customer service inquiries

3. Data Protection

We take the security of your personal information seriously and implement measures such as encryption and secure payment processing to protect your data. However, no method of transmission over the internet is 100% secure.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with service providers such as payment processors, shipping companies, and consultants, but only to the extent necessary to provide our services.

5. Cookies

We use cookies to enhance your experience on our website, track site performance, and analyze traffic. By continuing to use our site, you consent to our use of cookies. You can control cookie settings through your browser.

6. Your Rights

You have the right to:

Access and update your personal information
Request the deletion of your data
Opt-out of receiving promotional emails at any time
Request a copy of your personal data that we hold

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at graceyip@primewind.cn..