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📦 Refund & Shipping Policy

📦 Shipping & Delivery Policy

 

At TAORESS, every order is carefully prepared to ensure it arrives safely and in excellent condition.
Below is everything you need to know about our shipping and delivery proces

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🌍 Shipping Destinations

We ship internationally to most countries and regions worldwide, including:

• Asia: China, Hong Kong, Taiwan, Japan, Korea, Singapore, Malaysia, Thailand, Indonesia, UAE  
• North America: United States, Canada  
• Europe: United Kingdom, Germany, France, Netherlands and other EU countries  
• Australia & New Zealand  
• Middle East and other regions

 

🚚 Shipping Methods, Carriers and Time

Depending on the destination and delivery speed, we may ship via:

• EMS or SF Express  
• FedEx or UPS  
• DHL (upon request or availability)

Estimated delivery time:
• Asia: 3–7 business days
• North America / Europe: 7–12 business days
• Other regions: 7–15 business days

 

⏱ Processing Time & Order Confirmation

  • Orders are typically processed and shipped within 3–5 business days after order confirmation.

  • Before dispatch, we will send an email to verify your shipping address, recipient name, phone number, and email.

  • After confirmation, each item will be individually inspected and packaged with protective care to minimize damage during transit.

 

💸 Shipping Fees & Customs Duties

  • Product prices do not include shipping fees or import taxes

  • Customers are responsible for all shipping and customs costs

  • Customs duties and import taxes (if applicable) are the responsibility of the customer.  
    Please check your local customs regulations for more information.

 

📬 Tracking Information

  • A tracking link will be sent to your email once the order is dispatched

  • Please ensure your contact email is valid to receive shipping updates

 

📝 Required Information

To ensure smooth delivery, please provide:

  • Full recipient name

  • Accurate delivery address (incl. postal code)

  • Phone number with country code

  • Valid email address

Orders with incomplete or incorrect information may experience delays or failed delivery.

 

🌿 Our Commitment

Every package is prepared with both precision and care.
We take pride in balancing professional service with spiritual intention in every shipment.

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🔄 Returns & Exchange Policy 

At TAORESS, we take every step to ensure the quality and safety of your order. However, in the rare event of an issue, we are committed to resolving it fairly and respectfully.

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✅ Return Eligibility

  • If your item arrives damaged during shipping, please contact us within 72 hours.
    After verification, we will offer a suitable resolution—either:

    • A free replacement

    • Or a full or partial refund, depending on the situation

  • If you receive the wrong item, we will:

    • Resend the correct item,

    • Or offer a refund or monetary compensation upon agreement

Each case will be handled individually, and we are open to reasonable discussion.

 

📷 What to Do if Something Goes Wrong

Please email us within 72 hours of delivery with:

  • Clear photos of the product issue

  • Photos of packaging

  • Order number and contact details

We will respond promptly and find the most suitable solution with you.

 

🔁 Non-Returnable Items

Due to the personal and energetic nature of our offerings, the following cannot be returned:

  • Personalized spiritual services (e.g. Ba Zi, date selection, Feng Shui analysis)

  • Consecrated or custom ritual items (e.g. talismans, activated bracelets)

  • Any item that has been worn or items that have been used, worn, or specially prepared for spiritual purposes.

These are crafted uniquely for you and cannot be reused or resold.

 

📩 Contact for Returns

To initiate a return, replacement, or compensation discussion, please reach out via:

 

💛Our Approach

We believe in clarity, fairness, and spiritual responsibility.

Every item is carefully inspected before shipping. If any issue occurs, we will work with you to find a fair and respectful solution.

Thank you for your trust and understanding.

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