❓ Didn’t find your question in our FAQ?

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Natural crystals possess inherent properties and energy fields formed over thousands of years. Most of our raw stones come from Donghai County, Lianyungang—China’s renowned Crystal Capital—or are imported as raw materials and processed domestically. Each crystal retains its unique frequency, supporting balance in personal energy and environmental feng shui.

In addition, Energy Balancing Remedies are not merely decorative—they are designed to correct and optimize the energy flow of your living or working space. For example, a bathroom is considered a source of yin and impure energy. If located in an inauspicious position (such as the wealth sector or relationship palace), it may negatively affect the health or fortune of the associated family member. In such cases, we offer elegant pouches (锦囊) containing traditional remedy elements to absorb, neutralize, or redirect negative energy.

These tools combine ancient wisdom with modern living needs, helping your space support well-being, harmony, and prosperity.

Energy Balancing Remedies are tools used to adjust and enhance the magnetic field of a space. Just like the human body, a home or office has an energetic structure that can influence well-being. Remedies like crystal arrangements, directional adjustments, and symbolic objects are rooted in traditional Chinese medicine and Daoist metaphysics. Our approach ensures the space harmonizes with the resident's unique energy profile.

Yes. All of our crystals and feng shui items are made from natural materials, not synthetics. We provide authenticity certificates for valuable items, and clearly label whether the materials are sourced domestically or imported.

The key differences lie in material selection, clarity, color, appearance quality, and overall energy purity.

• Premium Series: Made with top-grade materials — higher transparency, purer structure, brighter luster, and finer craftsmanship. These pieces are ideal for:
  

  • Ceremonial gifting (e.g. weddings, milestones)

  • Collectors who appreciate rare crystal specimens

  • Those who seek stronger spiritual resonance and aesthetic perfection

• Standard Series: All items are made from natural crystals with reliable craftsmanship. While they may have lower clarity or more visible inclusions, they are more affordable and practical for everyday use. Perfect for personal wear, family use, or spiritual practice.

Both series can be used for Feng Shui or spiritual cultivation — the choice depends on what matters most to you: energy function, appearance, or gift value.

Each type of crystal carries specific energy properties and symbolism. This chart shows common crystals and their associated intentions such as wealth, health, career, love, and protection. (See chart below.)

Natural crystals often contain inclusions, fissures, or mineral threads formed over millions of years. These are not defects but proof of authenticity. (See image below for common natural patterns.)

The image below shows how different bead sizes (ranging from 4mm to 20mm) look on a 14cm wrist.

Smaller beads like 4–6mm appear more delicate and are often chosen for stacking or minimalistic styles. Larger beads like 12–20mm offer a bolder look and are more prominent.

Please refer to this guide to visualize how your chosen size may appear when worn.

We take great care in packaging every order, especially for delicate and valuable crystal pieces. Each item is securely cushioned with protective materials and placed inside an elegant brocade box to minimize the risk of damage during international transportation.

Our packaging includes:

• Soft foam padding to secure the item in place

• Luxurious brocade or linen-style boxes in various sizes

• Silk drawstring pouches for additional inner protection

• Optional gift-ready designs for a refined unboxing experience

We will select the most appropriate box according to the size and type of the item, including for bracelets, bangles, pendants, and necklaces.

All orders are shipped directly from China with care. If you have special packaging requirements or need gift wrapping, feel free to contact us.

All our bracelets are made from natural crystals and gemstones. To keep them in the best condition:

• Avoid prolonged contact with water (e.g. showers, swimming, saltwater)

• Keep away from chemicals such as perfumes, lotions, cleaning products

• Do not expose to extreme heat or direct sunlight for long periods

• Store separately in a soft pouch or box to avoid scratches

• Do not drop or knock against hard surfaces, especially for brittle stones like jade

• Clean gently with a soft dry cloth or with incense/sage smoke (for energetic cleansing)

💡 Note: Natural stones may have internal textures or inclusions. These are not defects but signs of authenticity.

• If damage occurs during shipping, we will send a replacement free of charge.

• If a customer is unsatisfied with the product, we accept exchanges within 7 days, but the customer must cover return shipping costs.

• Due to high international shipping costs, returns are not encouraged—please order mindfully.

No. Custom-made items such as paper talismans (e.g., Wealth Talisman, Tai Sui Talisman, Wen Chang Talisman, Peach Blossom Talisman, etc.) are non-refundable and non-exchangeable. These are tailored based on personal information and spiritual intent, so we kindly ask customers to confirm carefully before placing an order.

We begin preparing your order within 72 hours of purchase. If you wish to cancel, you may do so within 72 hours for a full refund. Once your order has been shipped, cancellations are no longer possible. Please place your order carefully and contact us as soon as possible if you need to make any changes.

If you can't find the perfect crystal product for your needs, we offer custom designs! Simply share your requirements with us, and we will create a personalized crystal piece tailored to your preferences. Feel free to contact us with any special requests!

1. How is shipping handled? We use specialized international shipping carriers through our e-commerce platform to ensure reliable delivery of your orders. Shipping rates vary depending on the region.

2. What should I do if my product is damaged during shipping? In the rare case that your product is damaged during shipping, please provide us with photos of the damaged item. We will use these images to file a claim with the shipping carrier for compensation and arrange for a replacement.

3. How long will it take to receive my order? Shipping times vary depending on your location:

• Southeast Asia/Japan: 4-10 days

• Other Regions: 10-15 days

Please note that shipping times are estimates and may vary due to factors such as customs processing.

4. How can I track my shipment? Once your order has been shipped, we will send you a tracking number. You can use this number to monitor the progress of your shipment through the carrier's website.

5. Do you ship internationally? Yes, we ship worldwide! Shipping costs and delivery times vary by region. Please refer to our shipping rates below for more details.

The shipping cost is generally based on the destination, and the following is an approximate range. For an accurate quote, please consult our customer service team.

Shipping Rates (Approximate):

• Americas: $15.00 - $35.00

• Europe: $13.00 - $25.00

• Australia: $8.00 - $25.00

• Southeast Asia/Japan: $8.00 - $15.00

• Middle East: $15.00 - $30.00

Shipping Time Estimates:

• Southeast Asia/Japan: 4-10 days

• Other Regions: 10-15 days